changing the phone number for a microsoft account

(If you remove the old license and save the change, and then add the new license and save the change, the phone number will be unassigned and the user might lose the ability to make and receive PSTN calls in Microsoft Teams. If you are using the PowerShell cmdlets, Set-MsolUserLicense or Set-MgUserLicense, execute the cmdlet once and use both the -AddLicenses and the -RemoveLicenses parameters. If you are using Teams admin center, in the Licenses and apps tab on the user details, ensure that the old license is removed and the new license is added before you click Save changes. This method will ensure that the user keeps their assigned phone number and can continue making and receiving PSTN calls in Microsoft Teams.įor example, assume you want to assign a Microsoft 365 E5 license to a user who currently has a Microsoft 365 E3 license.

If you need to change a license for a user that involves one of the prerequisite licenses, you should ensure that the licensing changes are made and saved at the same time. Remove the phone number from the phone number database.

Removing a Microsoft 365 Phone System license from a user with a Direct Routing phone number will:

Set the phone number’s assignment status to Unassigned in the phone number database.

Removing a Microsoft 365 Phone System license from a user with an Operator Connect phone number will:

Set phone number assignment status to Unassigned in the phone number database.

Copy any value in OnPremLineUri to LineUri.

Removing a Microsoft 365 Calling Plan license from a user with a Calling Plan phone number will: Without an assigned phone number, the user's ability to make and receive PSTN calls in Microsoft Teams is impacted.ĭepending on the user's PSTN connectivity option, removing a license has the following impact on telephony parameters: If you have a user with an assigned phone number and you remove one or more of the prerequisites licenses, removing the license will also unassign the phone number from the user. For general information on Teams add-on licensing, see Microsoft Teams add-on licenses. This article describes how you can manage licensing changes to ensure your users' ability to make and receive PSTN calls is not impacted.įor general information on managing phone numbers, see Manage phone numbers for your organization. How you remove and assign licenses to users can impact a user's ability to make and receive Public Switched Telephone Network (PSTN) calls in Microsoft Teams.

Changing the phone number for a microsoft account